Jamia Ummul Qura kokan Foundation Student care services
Refund and return policy for books and online courses
We strive to provide high-quality books and online courses to enhance your learning experience. If you are not entirely satisfied with your purchase, we are here to help. Please read our refund and return policy carefully to understand your rights and obligations.
Jamia Ummul Qura Foundation wants you be completely satisfied with you purchase. If for any reasons you are not satisfied we gladly accept the return or refund under the following terms and conditions:
- Return and Refund Eligibility
*Time Frame: You have 7 calendar days from the date you received your book or enrolled in an online course to request a return or refund.
- Conditions for Return
*Books: The book must be unused, in the same condition that you received it, and in the original packaging.
*Online Courses: You must not have completed more than 10% of the course content.
- Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Downloadable software products
- Any book not in its original condition, is damaged, or missing parts for reasons not due to our error.
- Online courses if more than 10% of the content has been accessed.
- Return Process for Books
To initiate a return for a book, please follow these steps:
- Contact Us: Email us at ummulqurakokan@gmail.com with your order number and details about the book you would like to return.
- Receive Authorization: We will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and return instructions.
- Ship the Book: Once you receive the RMA number, securely pack the book and ship it to the address provided in the return instructions. Include the RMA number inside the package.
- Refunds for Online Courses
To request a refund for an online course, please follow these steps:
- Contact Us: Email us at ummulqurakokan@gmail.com
with your order number and details about the course you would like to refund.
- Receive Authorization: We will review your request and, if eligible, process your refund.
- Approval: If your refund is approved, we will initiate a refund to your original method of payment.
- Processing Time: The refund will be processed within [Insert Time Frame, e.g., 7-10 business days] depending on your card issuer’s policies.
- Refunds for Books
Once we receive your returned book, we will inspect it and notify you of the status of your refund.
-Approval: If your return is approved, we will initiate a refund to your original method of payment.
-Processing Time: The refund will be processed within [Insert Time Frame, e.g., 7-10 business days] depending on your card issuer’s policies.
-Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to a mistake on our part (e.g., you received an incorrect or defective book).
- Contact Us
If you have any questions about our returns and refunds policy, please contact us:
- Email: ummulqurakokan@gmail.com
- Phone: +91 9586699960
This policy is subject to change without notice. Please review our policy periodically for any updates.
Thank you for choosing our books and online courses!
By making a purchase, you agree to this refund and return policy.
Sincerely,
Team Jamia Ummul Qura, kokan Foundation